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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell

ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship (Bloomberg)

by Seth Godin, Frederick Newell

ISBN 13: 9781576601327

Format: Hardcover (256 pages)
Publisher: John Wiley & Sons
Published: 01 Apr 2003

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